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FAQ

  • What credit cards do you accept?
    Rachael Glenn Studio accepts payments from all major credit cards and through Paypal.
  • When will I receive my order?
    All pieces marked "ready to ship" will be in the mail within 72 hours, All other orders are typically made to order and currently take 2-3 weeks to ship from the time of purchase, If you have any questions at all please drop a line here.
  • Do you take custom orders?
    Yes, that is mainly all we do! For custom inquiries please contact me here or by emailing rachaelglennjewelry@gmail.com or rachael@rachaelglenn.com
  • The piece I want is sold out. Is there anything I can do?
    If the piece(s) you are interested in is sold out, all hope is not lost. Please shoot me an email and we can see what we can do!
  • I live in New York too! Can I come to your studio and pick up my order in person?
    Our current studio is not open to the public, local pick up is available at this time. If you would like to see the studio please reach out to make an appointment.
  • How should I care for my Jewelry?
    As with all jewelry, please wear with care. It's best not to wear it while sleeping, swimming, bathing, washing dishes, or other rough work with your hands. It's best to avoid coming into contact with soaps or chemicals that may be harsh, applying hand lotion and spraying perfumes on pieces is also discouraged. Please take extra care when wearing rings with prongs or opals, as both are very delicate. Rotating your rings with prongs to the palm side of your hand while putting on a sweater or going through your pockets will help avoid snagging. We are also here to help you find a piece best suited for your lifestyle, so please don't hesitate to ask. A note on brass: The look of gold, without the price! While we just brought back the brass option, we focus primarily on gold plated sterling silver or non-plated sterling silver but we are happy to offer this affordable option.
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